Frequently Asked Questions

What is OTQuestions?

OTQuestions is a comprehensive question bank and testing engine that empowers its users to prepare efficiently and to succeed on their Occupational Therapy and Certified Occupational Therapist Assistant board exams, including the NBCOT OTR ® and COTA ® exams.

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How long have you been in business?

OTQuestions has been a dream since December of 2010.  After many hours of work and research to provide the most comprehensive board review website for the NBCOT® OTR® and COTA®  exams, OTQuestions went live in November 2016. 

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How is my account and private information protected?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of OTQuestions, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes.

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I completely forgot my password. Can you e-mail it to me?

All passwords are encrypted and therefore we do not have any access to them. If you forget your password, you must reset your password by using the Reset Password form.

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I activated my e-mail address via the link that was sent to me. However, I still cannot create tests. Can you tell me how to create tests?

You must have an active subscription to OTQuestions before you can create tests. Subscriptions can be purchased by clicking on the "Subscribe" button at the left side on your Home page.

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What forms of payment do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover.

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How secure is my credit card and/or other payment information?

We use PayPal as our credit card processor. As you probably know, PayPal is the Internet gold standard in payment processing and uses multiple security programs to safeguard your information. Your credit card information is never stored on OTQuestions' server.

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I love OTQuestions, but my subscription ran out. How do I renew my subscription?

Your previous test results and cumulative performance are stored for you even if you do not have an active subscription. However, you will not be able to access the questions and answer explanations without an active account. Once you renew your subscription, you will regain access to your previous tests. It is very easy to add more time to your account by going to your Home page.

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I have finished all of the questions in a certain subject. How can I reset the questions in that section?

We offer free scheduled database resets once or twice a year.  If you want to reset your database at a different time, we offer a paid database reset function for a nominal fee.  Please note that your performance statistics are LOCKED for the academic year (i.e. until July 1st) once you reset your question database.  In other words, your performance statistics will NOT be updated as you answer questions after you reset the database.  We must do this to preserve the validity of the percentile rankings and Leaderboard statistics.

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I am seeking a refund due to <enter reason here>. How do I obtain a refund?

Our goal is to provide the highest level of testing services and customer support for our clients. If you have any questions or concerns about your experience with OTQuestions, please contact us. However, all sales are considered final.

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We guarantee you pass or your money back.

We are supremely confident that OTQuestions will help you pass your NBCOT® OTR® or COTA® exam.  So confident are we that we offer a "100% pass rate or your money back" guarantee.  If you do not pass your NBCOT® OTR® or COTA® exam, then we will completely refund your subscription. 

The only requirements for this refund are:  (1) You have answered at least 75% of the questions on OTQuestions prior to taking your test; and (2) You provide evidence of not passing the exam within 1 year after purchasing your OTQuestions subscription (i.e. you cannot get a refund for failing an exam prior to using OTQuestions!)

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How do I download my payment receipts?

You may download your payment receipts by visiting the 'My Payments' section of your account.

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How do I contact OTQuestions?

You may e-mail your questions to support@otquestions.com. You may also use our contact form. We pride ourselves with prompt responses to our customers' questions. Due to manpower constraints, we do not offer telephone support at this time.  

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